Privacy Policy
Effective Date: November 5, 2025
About Us
TopFlight Plumbing LLC is a family-owned plumbing company serving the Metro Atlanta area, committed to fast response, transparent pricing, licensed and insured technicians, and 100% satisfaction on plumbing repairs, installations, and remodel plumbing services.
Information We Collect
We may collect the following types of information when you engage with us or use our website:
Personal & Contact Information:
Your name, email address, phone number, service address and other details you provide when requesting service or a quote.
Service-Related Information:
Details about the plumbing service, equipment, materials, or repair history that you provide when we schedule or perform services.
How We Use Your Information
We use your information to:
- Respond to your inquiries and schedule plumbing services.
- Provide service confirmations, updates and reminders.
- Process billing or warranty information, and maintain service records.
- Improve our website and enhance the customer experience.
- If you give consent, send promotional offers or news about our services.
SMS Terms & Conditions (A2P Compliance)
By providing your mobile number, you consent to receive SMS messages from TopFlight Plumbing LLC regarding service scheduling, reminders, updates and (if opted-in) promotional offers.
- Message frequency: May vary.
- Standard message & data rates may apply according to your carrier.
- To opt out: Reply "STOP" at any time to unsubscribe.
- For help: Reply "HELP" or contact us at info@topflightplumbingatl.net.
We do not sell or share your mobile number or SMS consent data to third parties for marketing purposes.
Data Security
We implement industry-standard physical, technical and administrative safeguards—such as secure servers, access restrictions and encryption where appropriate—to protect your personal information. While no system is completely secure, we commit to maintaining confidentiality and integrity.
Information Sharing
We do not sell, rent or trade your personal information. We may share it only:
- With trusted third-party service providers who help us deliver our services (e.g., payment processing, analytics)—always under confidentiality agreements.
- When required by law, legal process or to protect our rights.
Your Rights
You have the following rights regarding your personal information:
- Access or request correction of your data.
- Request deletion of your data (subject to legal or service-related retention requirements).
- Opt out of SMS messages at any time by replying "STOP".
- Contact us with any privacy-related concerns or inquiries.
Cookies & Tracking
We use cookies, analytics and similar tracking technologies to understand website usage, improve performance and tailor content. You can disable cookies in your browser settings—however some features of our site or booking process may not work fully.
Policy Updates
We may update this Privacy Policy occasionally. Any changes will be posted on our website with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.